Welcome to Innovative Creations Down Under! We create personalised gifts that last a lifetime.

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Refund Policy

At Innovative Creations Down Under Pty Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a refund or exchange subject to the following terms and conditions:

Returns and Refunds
  • Personalised products are non-refundable unless they are defective or damaged upon arrival. We carefully inspect each item before shipping to ensure that it meets our quality standards.
  • If you receive a defective or damaged product, please contact us within [number of days] days of receipt and provide us with a photo of the damaged or defective item.
  • If we determine that the product is defective or damaged, we will offer you a refund or exchange for the same item. If the item is no longer available, we will offer you a similar item or a full refund.
  • We do not offer refunds for custom-made or personalised products unless they are defective or damaged. We will only offer a refund for the amount paid for the item and will not refund shipping fees.
  • If you receive an item that you would like to exchange for a different size, colour, or design, please contact us within [number of days] days of receipt.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • We will provide you with instructions on how to return the item to us. You will be responsible for the cost of shipping the item back to us, and we will cover the cost of shipping the new item to you.
  • If the new item is of greater value than the original item, you will be responsible for paying the difference. If the new item is of lesser value, we will issue a refund for the difference.
  • You may cancel your order within [number of hours or days] of placing the order, provided that the order has not yet been shipped.
  • If the order has already been shipped, you may return the item for a refund or exchange in accordance with our Returns and Refunds policy.
  • To cancel your order, please contact us with your order number and reason for cancellation.
Contact Us

If you have any questions or concerns about our Refund Policy or would like to request a refund or exchange, please contact us at sales@innovativecreations.com.au.

Effective Date: 08/03/2023